Up to £1000 welcome bonus

Frequently Asked Vegas Casino Questions


Why does Betway require my personal information on registration?

Betway adheres to all UK gaming laws, and KYC regulatory requirements. This means we need a photo ID or passport, proof of address no older than 3 months and all your contact and other details on file. We also verify this information in accordance with the law.

How do I submit copies of my identity documents?

You can upload copies of your identity documents via Betway’s My Account page, or you can email them to us.

How can I tell if my account registration was successful?

We confirm all successful registrations via email and text message using the details you supplied on registering.

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How do I change my personal details?

Send us an email with your username and the details you wish to change, and we’ll guide you through the process.

Can I access Betway’s sportsbook, bingo or other options with the same account?

Yes. One account gives you access to all of Betway’s offering.

Can I use the same account online and on my mobile?

Yes, your account details won’t change, regardless of how you choose to play.

Will I get the same bonuses on desktop and mobile?

Yes. Our bonus offers are valid for both mobile and desktop players.

What do I do if I forget my Betway password?

Select the "Forgot Password?" link, and enter the mobile number you submitted when you registered. You will receive a password reset code via text message, which you can use to reset your password.


How do I make a deposit?

To make a deposit, select the Deposit button or the My Account button. You’ll have to follow the prompts to complete the transfer.

What happens if my card or banking method is rejected?

You can try using another payment method, or you can email Player Support with the error message you are receiving.


How do I make a withdrawal?

Log in to your Betway account, select the My Account button, and then select Withdraw Funds. You’ll be guided through the process.

How long does it take for withdrawals to reach me?

Withdrawals take between 2 to 5 working days. If you do not receive your money, please email Player Support with your username and all the details of your withdrawal request.

Why is my withdrawal being denied?

You may be using a different banking method to the one you made a deposit with, you may not have met the playthrough requirements of a bonus or we may not have been able to verify your account. Check all of these things first, and if you are still unsure, contact Support for further assistance.